Terms and Conditions

The full balance is charged 60 days prior to your arrival.
The total amount of the booking is non-refundable if cancelled less than 60 days prior to your arrival.
We require valid credit/debit card details as a security measure, regardless of how the deposit or balance is paid. If your card is declined at the time of taking the balance, we will do everything we can to contact you. In the event we cannot do this, there is a strong chance your booking will be cancelled. Please ensure we have contact details for you and check your emails regularly, also ensure there are sufficient funds on your card to cover the balance.
Unfortunately, we do have to charge for damage and excessive cleaning. Please notify us of any damage prior to leaving to minimise any time replacing, sourcing replacements or organising repairs, therefore reducing potential charges. It is very rare either of these charges are made, though when they are, they are charged to the card provided.

Holiday Insurance

We strongly advise that you take out holiday insurance as we do have to charge in the event of cancellations. Cancellations are almost always due to unforeseen tragedy or health issues and this is something all guests can insure against. We are happy to forward a full invoice for insurance purposes where guests have to cancel.

Cancellation policy

We operate a minimum cancellation notice of 60 days:
The total amount of the booking is non-refundable if cancelled less than 60 days prior to your arrival.
 

General

Please note it is ESSENTIAL AND PART OF THESE TERMS that you must read over the welcome pack on your arrival in the apt for your safety, comfort and information. Any additional Guests not booked in will be charged for at £100 per person. Please note that exceeding the maximum occupancy levels or having guests that are not booked in will also invalidate your insurance.

Guests will be held liable for missing items or damage to the property or its contents. Please ensure all members of your party including children are aware of this. The person/card used for the booking will be the responsible person/card. Guests are required to leave the apartment in a clean & tidy condition. Failure to do so will result in an excess cleaning charge.

RIGHT OF ADMISSION RESERVED We reserve the right to refuse admission or remove guests. We will not tolerate any abuse from guests and remind guests that we are under no obligation to accommodate them if they are disrespectful or threatening to staff or our property.

Noise and disturbances
To ensure all guests and neighbours are not disturbed, excessive noise & disturbances will not be tolerated, if we receive any complaints – offending guests will be asked to leave immediately with no refund.

Smoking Policy

Smoking is strictly prohibited in all areas. A minimum penalty of £200 will be charged if guests default on this. Please note as non-smokers we know when this happens – as do guests that do not smoke and have asked for a no smoking apartment. Penalty will be up to the cost of any cancelled bookings due to apartment smelling of smoke. If you are smoker – please smoke outside and away from the door and please do not throw butts on the ground, please dispose in outside bins. SMOKING ALSO INVALIDATES INSURANCE.
No illegal substances or activities are to be consumed or carried out during your stay.

Check-out time is 10:00 am

We have to keep apartment changeovers swift to ensure this we can only offer a 10 am checkout – Late checkouts will incur a penalty of £10.00 per every half hour (or part thereof) after 10:00 am.
Late Check-outs may be arranged for £15 per hour IF NOTIFIED THE DAY BEFORE.
All lost property that is not claimed within 14 days will be disposed of.

Please ask for any assistance:

We want your stay with us to be as enjoyable as possible and memorable for all the right reasons. We ask that if anything isn’t right that you give us the opportunity to try and rectify anything you are unhappy with and we are here to help and we will do our best at all times to make this happen.

Isle of Skye Luxury Apartments Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· How to complain

Contact details

Telephone: 07540530196

Email: stay@iosla.co.uk

What information we collect, use, and why

We collect or use the following information to provide services:

· Names and contact details

· Addresses

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.   

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

· Directly from you

How long do we keep information

Personal information such as name, address, email and telephone numbers on our booking forms must be kept for 6 years. All guest information is kept in a locked filing cabinet in office.

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint